User Research Documentation
This section contains user research materials, templates, and insights for understanding platform users and improving the developer experience.
Overview
User research helps us understand the needs, behaviors, and pain points of platform users, enabling us to build better features and experiences.
Templates
Research Planning
- Interview Guide Template - Structure for user interviews
- Persona Template - Create user personas
- Journey Map Template - Map user journeys
Journey Maps
- Developer Onboarding Journey - New developer onboarding experience
Research Insights
Analytics & Metrics
User Feedback
User Testing
- Usability Testing Guide - Conduct usability tests
- Accessibility Testing Guide - A11y testing
Product Discovery
- Product Discovery & Delivery Flow - Discovery process
- Continuous Discovery Workflow Playbook - Discovery practices
Personas
The platform serves multiple user types:
- Platform Engineers - Build and maintain the platform
- Application Developers - Use platform services
- SREs - Operate and monitor systems
- Engineering Leaders - Make decisions based on metrics
- Platform Learners - Learning platform engineering through Dojo
Related Documentation
- Customer Advisory Board - User advisory board
- How-To: Run Advisory Board Meetings - Engage with users
- Product Analytics Quick Start - Track user behavior
- Event Tracking Integration - Implement analytics