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Customer Advisory Board Meeting Agenda

Quarter: [Q1/Q2/Q3/Q4] [YEAR] Date: [YYYY-MM-DD] Time: [Time] [Timezone] Duration: 2 hours Location: [Video Conference Link]

Pre-Meeting Information

Meeting Materials:

  • [ ] Roadmap review document sent (1 week before)
  • [ ] Pre-read materials shared in Mattermost
  • [ ] Calendar invite sent with video link
  • [ ] Reminder sent (24 hours before)

Attendees:

  • CAB Members: [List names or @fawkes/advisory-board]
  • Fawkes Team:
  • Product Lead: [Name]
  • Engineering Lead: [Name]
  • Community Manager: [Name]

Recording:

  • [ ] Yes - with member permission
  • [ ] No

Meeting Goals:

  1. [Primary goal - e.g., Get input on Q3 roadmap priorities]
  2. [Secondary goal - e.g., Discuss multi-cloud strategy feedback]
  3. [Tertiary goal - e.g., Share latest DORA metrics improvements]

Agenda

1. Welcome and Introductions (10 minutes)

Lead: [Product Lead]

  • Welcome and thank members for their time
  • Quick round of introductions (new members or guests)
  • Review agenda and meeting goals
  • Logistics (recording, note-taking, time checks)

Discussion Points:

  • Any new members to introduce?
  • Any agenda additions or changes?

2. Platform Updates (20 minutes)

Lead: [Product Lead / Engineering Lead]

2.1 Progress Since Last Meeting (10 mins)

  • Major releases and features shipped
  • Key milestones achieved
  • How previous CAB feedback was incorporated

Recent Releases:

  • Version X.Y.Z (Date):
  • Feature A
  • Feature B
  • Bug fixes and improvements
  • Version X.Y.Z (Date):
  • Feature C
  • Performance improvements

CAB Feedback Impact Examples:

  • [Example 1: How CAB input shaped feature X]
  • [Example 2: Issue raised by CAB that was addressed]

2.2 Key Metrics and Adoption (5 mins)

  • GitHub stars and community growth
  • Production deployments (if trackable)
  • Community engagement metrics
  • DORA metrics trends (from reference implementations)

2.3 Community Highlights (5 mins)

  • Notable community contributions
  • New adopters or case studies
  • Upcoming events or talks
  • Recognition and shout-outs

3. Roadmap Review (40 minutes)

Lead: [Product Lead]

3.1 Strategic Priorities (10 mins)

Next Quarter (Q[X]) Focus Areas:

  1. [Priority 1 - e.g., Multi-cloud support for GCP]
  2. [Priority 2 - e.g., Enhanced security scanning with shift-left]
  3. [Priority 3 - e.g., Developer experience improvements in Backstage]
  4. [Priority 4 - e.g., Advanced DORA analytics]

Questions for CAB:

  • Do these priorities align with your needs?
  • What's missing?
  • Any concerns or risks?

3.2 Feature Deep Dives (20 mins)

Feature 1: [Feature Name]

  • Description: [Brief description]
  • Problem it solves: [User pain point]
  • Proposed approach: [High-level design]
  • Timeline: [Target release]
  • Questions for CAB: [Specific input needed]

Feature 2: [Feature Name]

  • Description: [Brief description]
  • Problem it solves: [User pain point]
  • Proposed approach: [High-level design]
  • Timeline: [Target release]
  • Questions for CAB: [Specific input needed]

Feature 3: [Feature Name]

  • Description: [Brief description]
  • Problem it solves: [User pain point]
  • Proposed approach: [High-level design]
  • Timeline: [Target release]
  • Questions for CAB: [Specific input needed]

3.3 Trade-offs and Decisions (10 mins)

Decision Point: [e.g., Should we support Kubernetes 1.28 or require 1.29+?]

  • Context: [Background on the decision]
  • Option A: [Description, pros, cons]
  • Option B: [Description, pros, cons]
  • CAB Input Needed: [What specific guidance would help?]

4. Member Feedback (30 minutes)

Lead: [Product Lead - Facilitate open discussion]

Open Floor for CAB Input:

  • What's working well with Fawkes?
  • What pain points are you experiencing?
  • What features or improvements would be most valuable?
  • Any blockers or critical issues?

Guided Discussion Topics (if needed):

  1. Developer Experience: How is the onboarding for your dev teams?
  2. Operations: Any challenges running Fawkes in production?
  3. Documentation: What's missing or could be improved?
  4. Community: How can we better support you?

Member Sharing (optional):

  • Success stories or wins with Fawkes
  • Interesting use cases or patterns
  • Lessons learned

Notes:

  • [Capture key feedback points here during the meeting]

5. Deep Dive Topic (15 minutes)

Lead: [Engineering Lead or Product Lead]

Topic: [Specific feature or decision requiring detailed input]

Background: [Context and why this needs focused discussion]

Current Thinking: [Proposed approach or options being considered]

Specific Questions for CAB:

  1. [Question 1]
  2. [Question 2]
  3. [Question 3]

Discussion:

  • [Capture discussion points and decisions]

Alternatives Considered:

  • [Alternative approach A]
  • [Alternative approach B]

6. Next Steps and Closing (5 minutes)

Lead: [Product Lead]

Summary:

  • Recap key feedback themes
  • Actions items and owners
  • Commitments made to CAB

Action Items: | Action | Owner | Due Date | |--------|-------|----------| | [Action 1] | [Name] | [Date] | | [Action 2] | [Name] | [Date] | | [Action 3] | [Name] | [Date] |

Looking Ahead:

  • Next quarterly meeting: [Date and Quarter]
  • Upcoming early access opportunities: [If any]
  • Async discussions to continue in Mattermost

Thank You:

  • Appreciation for members' time and input
  • How to reach out with follow-up thoughts

Post-Meeting Actions

Within 48 Hours:

  • [ ] Share meeting notes in Mattermost #cab-advisory-board
  • [ ] Share recording link (if applicable)
  • [ ] Create GitHub issues for action items with cab-feedback label
  • [ ] Send thank you email to members

Within 1 Week:

  • [ ] Update roadmap based on feedback
  • [ ] Follow up on specific questions raised
  • [ ] Begin work on action items

Within 1 Month:

  • [ ] Publish quarterly CAB summary (public)
  • [ ] Update members on action item progress
  • [ ] Recognize member contributions in release notes

Meeting Notes

Attendees Present: [List who actually attended]

Key Discussion Points:

  • [Point 1]
  • [Point 2]
  • [Point 3]

Decisions Made:

  • [Decision 1]
  • [Decision 2]

Action Items:

  • [Action 1 - Owner - Due Date]
  • [Action 2 - Owner - Due Date]

Feedback Themes:

  • [Theme 1: e.g., Documentation needs improvement]
  • [Theme 2: e.g., Multi-cloud support highly desired]
  • [Theme 3: e.g., Integration with X tool requested by multiple members]

Parking Lot (topics for future meetings):

  • [Topic 1]
  • [Topic 2]

Meeting Facilitator: [Name] Notes Taken By: [Name] Document Version: 1.0 Last Updated: [Date]