User Research Documentation

This section contains user research materials, templates, and insights for understanding platform users and improving the developer experience.

Overview

User research helps us understand the needs, behaviors, and pain points of platform users, enabling us to build better features and experiences.

Templates

Research Planning

• Interview Guide Template - Structure for user interviews
• Persona Template - Create user personas
• Journey Map Template - Map user journeys

Journey Maps

• Developer Onboarding Journey - New developer onboarding experience

Research Insights

Analytics & Metrics

• Research Insights Dashboard - User research dashboard
• Discovery Metrics Dashboard - Product discovery metrics
• Product Analytics - Platform analytics

User Feedback

• Feedback Implementation - Feedback collection system
• NPS Survey Implementation - Net Promoter Score tracking
• Feedback Analytics - Analyze user feedback

User Testing

• Usability Testing Guide - Conduct usability tests
• Usability Testing Implementation - Testing framework
• Accessibility Testing Guide - A11y testing

Product Discovery

• Product Discovery & Delivery Flow - Discovery process
• Continuous Discovery Workflow Playbook - Discovery practices
• Experimentation Implementation - Feature experimentation

Personas

The platform serves multiple user types:

1. Platform Engineers - Build and maintain the platform
2. Application Developers - Use platform services
3. SREs - Operate and monitor systems
4. Engineering Leaders - Make decisions based on metrics
5. Platform Learners - Learning platform engineering through Dojo

Related Documentation

• Customer Advisory Board - User advisory board
• How-To: Run Advisory Board Meetings - Engage with users
• Product Analytics Quick Start - Track user behavior
• Event Tracking Integration - Implement analytics